Service & Support
One Call Service Hotline: +44 (0)870 73 73 111
Stevens provide nationwide UKAS and BSI accredited, on-site service and support with a team of over 30 field and support engineers managed by our dedicated call desk with state of the art vehicle tracking ensuring the fastest possible response times.
We offer four levels of UK nationwide support options to suit your requirements – namely Platinum, Gold, Silver and Bronze and support contracts are tailored to individual clients with response times and coverage to suit the needs of your business and equipment. These support options are:
Platinum Service Level
Provide suitably qualified Service Engineers to examine, test and calibrate the equipment annually or on an agreed number of occasions as specified in the contract.
Make emergency visits to effect repairs or remedy faults arising out of fairware, tear and use. We shall use our best efforts to respond as quickly as possible within the agreed response time.
- Replace and fit free of charge all components excluding:
- Loadcells and other tranducers
- Thermal Print Heads, Ink Ribbons, paper rolls or other consumable items
- Conveyor belts and bearings
Gold Service Level
Provide suitably qualified Service Engineers to examine, test and calibrate the equipment annually or on an agreed number of occasions as specified in the contract.
Make emergency visits to effect repairs or remedy faults arising out of fairware, tear and use. We shall use our best efforts to respond as quickly as possible within the agreed response time.
Charge for all parts and components required at current rates (fitting free).
Silver Service Level
Provide suitably qualified Service Engineers to examine, test and calibrate the equipment annually or on an agreed number of occasions as specified in the contract.
Make emergency visits to effect repairs or remedy faults arising out of fairware, tear and use. We shall use our best efforts to respond as quickly as possible within the agreed response time.
Charge for all parts and fitting at current rates.
Bronze Service Level
Provide suitably qualified Service Engineers to examine, test and calibrate the equipment annually or on an agreed number of occasions as specified in the contract.
Make a maximum of two emergency visits within a 12 month period to effect repairs or remedy faults arising out of fairware, tear and use. We shall use our best efforts to respond as quickly as possible within the agreed response time.
Charge for all parts and fitting at current rates.
More Information
Download Stevens Group Service Information and Enquiry Form